Privacy Policy | Lock Change El Monte
This Privacy Policy explains how Lock Change El Monte collects, uses, and protects information when you visit our website, contact us, or request locksmith services. By using our site or submitting information, you agree to the practices described here. If you do not agree, please do not use the website or submit information through our forms.
Information We Collect
We collect information you choose to provide when you request service, ask a question, or submit a form. This may include your name, phone number, email address, service address, and details about the locksmith service you need. If you call or message us, we may also collect the information you share during that communication.
We may collect basic technical data automatically when you browse the site, such as your browser type, device information, approximate location, and pages visited. This information is used to improve performance and understand how visitors use our website. We do not use this data to identify you by name unless you voluntarily provide identifying details.
How We Use Your Information
We use the information you provide to respond to requests, schedule service, confirm details, and deliver locksmith work. We may use it to contact you about your appointment, provide estimates, and send updates related to your service request. We may also use it to improve our customer support and service quality.
We may use technical and usage information to maintain site security, troubleshoot issues, and measure website performance. This helps us prevent fraud, detect abuse, and keep the website working properly. We may also use aggregated analytics to understand general trends without identifying individual visitors.
Service Calls, Text Messages, and Communications
If you contact us by phone, text, or email, we may keep a record of the communication to help with scheduling, quality control, and customer support. Message and data rates may apply depending on your carrier and plan. You can request that we stop non-essential messages at any time by telling us during a call or in a reply message.
Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who help operate our business, such as website hosting, analytics, communications tools, or payment processing, when needed to provide services. These providers are expected to protect your information and use it only for business purposes related to supporting our operations.
We may disclose information if required by law, regulation, legal process, or a valid request from public authorities. We may also disclose information when we believe it is necessary to protect our rights, customers, property, or safety. This includes preventing fraud and responding to security incidents.
Payments
If you pay for services, payment details are handled through payment processors or invoicing tools depending on your transaction. We do not intentionally store full payment card numbers on our website. You should review the privacy and security policies of any payment provider used during your transaction.
Cookies and Analytics
Our website may use cookies or similar technologies to support core site functionality and understand general usage patterns. Cookies may help remember preferences or measure traffic and page performance. You can adjust cookie settings in your browser, but some site features may not work correctly if cookies are disabled.
Data Security
We take reasonable steps to protect the information you share from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No website or electronic transmission is fully secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us so we can review and respond.
Data Retention
We keep information only as long as needed for scheduling, service delivery, customer support, recordkeeping, and legal or accounting requirements. Retention periods can vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Children’s Privacy
Our website and services are intended for adults seeking locksmith services. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take steps to remove it.
Your Choices
You can request access, correction, or deletion of certain personal information by contacting us. In some cases, we may need to keep certain records for legal, safety, or business reasons. You may also choose not to provide information, but that may limit our ability to schedule service or respond to requests.
External Links
Our website may contain links to third-party sites for convenience or references. We are not responsible for the content, security, or privacy practices of third-party websites. You should review the privacy policy of any external site you visit.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in services, technology, or legal requirements. Updates will be posted on this page with revised wording as needed. Your continued use of the website after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle information, contact Lock Change El Monte by phone at (562)270-0450. You can also email us at info@lockchangeelmonte.com. We will respond as soon as reasonably possible.